Refund Policy
At thisisarcane.co.uk, we are committed to providing high-quality art prints and ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund policy.
Eligibility for Refunds:
- Refunds are available for items returned within 30 days of purchase.
- Items must be in their original condition and packaging.
- Proof of purchase (order number, receipt, etc.) is required.
Non-Refundable Items:
- Custom or personalised prints.
- Items marked as final sale.
- Digital downloads.
How to Request a Refund:
- Contact us at info@magical-gates.212-227-199-105.plesk.page to initiate a return.
- Provide your order number and reason for return.
- Ship the item back to us at the address provided by us.
Processing Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@magical-gates.212-227-199-105.plesk.page.
Shipping Costs:
- Shipping costs for returning items are the responsibility of the customer unless the return is due to our error (e.g., you received a defective or incorrect item).
For any further questions or concerns, please contact us at info@magical-gates.212-227-199-105.plesk.page.
